Privacy policy

Last Updated: April 9, 2026

Muse Biolabs (“we,” “us,” or “our”) operates musebiolabs.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order.

Information We Collect

Information you provide: When you place an order, create an account, or contact us, we collect your name, email address, shipping address, billing address, and payment information. We do not store full credit card numbers on our servers.

Information collected automatically: When you visit our site, we may collect your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. This data is collected through cookies, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and tracking information
Respond to customer service inquiries
Improve our website and user experience
Detect and prevent fraud
Comply with legal obligations

Third-Party Services

We share your information with third-party service providers only as necessary to operate our business:

Payment processors: To process your payments securely
Shipping carriers (UPS): To deliver your orders
Email services: To send transactional emails (order confirmations, shipping notifications)
Analytics (Google Analytics): To understand website traffic and usage patterns

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission and secure payment processing. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and legal compliance purposes.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@musebiolabs.com. We will respond to your request within 30 days. Note that we may retain certain information as required by law or for legitimate business purposes.

California Residents (CCPA)

If you are a California resident, you have the right to: (1) know what personal information we collect about you, (2) request deletion of your personal information, and (3) opt out of the sale of your personal information. We do not sell personal information. To exercise these rights, contact us at support@musebiolabs.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: support@musebiolabs.com