Frequently asked questions

Add products to your cart from the shop page, click the cart icon, and proceed to checkout. You’ll receive an order confirmation email immediately after purchase.

Yes. All payment information is encrypted via TLS and never stored on our servers. Card transactions are processed by PCI-DSS-compliant payment processors.

We ship within the continental United States. International orders are not accepted at this time due to regulatory restrictions on research peptides.

All orders ship via ground service with tracking. Discreet packaging: no external branding identifying the contents.

Orders placed before 2 PM CT ship the same business day. Standard transit time is 2-3 business days to most U.S. addresses.

You’ll receive a tracking number via email once your order ships. Tracking is also available in your account at My Account → Orders.

If your tracking hasn’t updated for 5+ business days or the carrier marks the package lost, contact us at support@musebiolabs.com. We’ll work with the carrier to locate it or reship at no charge.

Every batch is independently tested for purity (HPLC) and identity (mass spectrometry) by a third-party laboratory. Certificates of Analysis (COAs) are available for each lot.

All peptides are synthesized in FDA-registered facilities within the United States. We do not source from international suppliers.

No. All products are sold strictly for laboratory research and analytical purposes only. They are not intended to diagnose, treat, cure, or prevent any disease, and are not for human or animal consumption.

All peptides are verified at >99% purity via HPLC. The exact purity for each batch is documented in the included COA.

Reconstitution is performed in a controlled laboratory setting using bacteriostatic water (BAC water). Specific dilution ratios depend on the peptide and research protocol. Always follow your institutional safety procedures.

Lyophilized (powder) form is stable at room temperature for several weeks; long-term storage at -20°C is recommended. Reconstituted peptides should be refrigerated at 2-8°C and used within 30 days.

Contact us at support@musebiolabs.com within 7 days of delivery with your order number and photos of the issue. We’ll resolve damaged or incorrect-product issues with a replacement or refund.

Due to the regulated nature of research peptides, all sales are final once shipped. We do not accept returns or issue reships outside of damage/wrong-product claims (see above).

Email us at support@musebiolabs.com. We respond within 1 business day, Monday-Friday.

Most inquiries are answered within 24 hours during business days (Monday-Friday). Weekend emails are answered the following Monday.